FAQs

 

Frequently Asked Questions

1. What is VIGCOM?

VIGCOM is an Indian online dropshipping store where anyone can buy quality products across categories like home, lifestyle, fashion, gadgets, and daily-use essentials.

2. Do you ship all over India?

Yes, we ship across India, subject to service availability in your location.

3. How long does delivery take?

Orders are usually delivered within 5–10 business days after dispatch.
Delivery time may vary depending on your location, courier service, or festive seasons.

4. How can I track my order?

Once your order is shipped, we will share tracking details via email or SMS so you can track your order easily.

5. What payment methods do you accept?

We accept secure online payments through trusted payment gateways.
Available options may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

6. Can I cancel my order?

You can cancel your order within 12 hours of placing it.
Once the order is shipped, cancellation is not possible.

7. What is your return policy?

You can request a return within 7 days of receiving your order, subject to our return conditions.
Please refer to our Return & Refund Policy page for full details.

8. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the product

We will arrange a replacement or refund after verification.

9. Are all products eligible for return?

No. Some items such as personal care products, hygiene items, and items marked as non-returnable are not eligible for return.

10. Why do delivery times vary?

VIGCOM operates on a dropshipping model, where products are shipped directly from our trusted suppliers.
Because of this, delivery times may vary slightly depending on product availability and supplier location.

11. How can I contact VIGCOM?

You can reach us at:

📧 Email: vigcomtrust@gmail.com

We aim to respond within 24–48 business hours.

12. Is shopping on VIGCOM safe?

Yes. We use secure payment gateways and work with trusted logistics partners to ensure a safe and smooth shopping experience.